Snaigow Estate Website Terms and Conditions

Terms & Conditions

Here are our business terms. Please contact us if you have any questions.

Making A Purchase

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and click the “Add to Cart” button. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to deliver your order. We accept payments from all major credit cards, Link and Apple Pay. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.

We would like to make it clear that when a customer makes a purchase online they are agreeing to a legally binding contract.

When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you experience any technical problems please do not hesitate to contact us on through any of the methods in the ‘Contact Us’ section above.

Shipping And Handling

All meal kits are to be collected from Active Kids, Burnside Farm, Stanley. We do not currently ship to home addresses. 

Collection Time

Collection is available between 9.30am – 4.30pm over the weekend dates specified for your order.

Returns Policy

Several types of goods are exempt from being returned. Perishable goods such as food are not eligible for return. All goods should be inspected on collection. 

This is a United Kingdom based e-commerce site and in situations of legal matter the UK law is the applicable law.

Tax Charges

For orders made from the UK, 20% VAT is included. Please note that product prices are displayed inclusive of VAT.

Credit Card Security

For secure transactions, your credit card transaction will take place on a third party payment gateway called Stripe. This may require an additional security measures required by your bank. We do not store any payment details or credit card information on our site.

Contacting Us

If you wish to contact us, please email pa****@**********co.uk.

Our Privacy Policy

What data we collect

Our business collects and processes your personal data if you choose to be a customer of ours. We can collect your personal data through a number of sources, such as via phone, email, social media, when you complete forms on our website, enter a competition or subscribe to our newsletter. 

We will never disclose customers’ details to any third parties, unless this is required to complete an order or there is a legal obligation to do so.
Any query regarding our privacy policy should be forwarded to us using the e-mail address pa****@**********co.uk and marked for the attention of Rowland Thomson.

This privacy policy explains how we comply with the GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).

We do not give, sell, exchange or rent users’ names, email addresses, postal addresses, telephone numbers, or any other personal or company information, to any other party or organisation for commercial purposes.

Snaigow Estate does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We like to keep things simple so here’s an overview of what data we collect, when and what we do with it:

Online Customers

Online purchases are made via our dedicated website on a HTTPS (secure) link at www.flyboxdirect.co.uk which operates on a WordPress platform, hosted in the United Kingdom by Kinsta and uses a Woocommerce plugin to manage sales.

All data is backed up every 24 hours and Kinsta deploys server wide security and encryption to ensure our customers’ data is kept safe.

When our customer make a purchase, in order to fulfil their order, we collect and store the following data under grounds of legitimate interest:

• First and Second Name
• Company Name (if appropriate)
• Postal Address (for sending out the order)
• Phone Number (in case there are any problems with their order)
• Email Address
• Order Details (e.g products purchased)

All payment processing is handled off site by one of two third party payment processing providers, specifically:

• Stripe

Under current UK financial accounting regulations, this transactional data is kept for a period of 7 years and then is deleted.

Snaigow Estate and Active Kids has access to these payment portals in order to reconcile transactions for accounting purposes. Snaigow Estate and Active Kids complies fully with all PCI DSS compliance requirements put in place by these payment providers.

PCI DSS is the worldwide Payment Card Industry Data Security Standard that was set up to help businesses process card payments securely and reduce card fraud. The achieves through enforcing tight controls surrounding the storage, transmission and processing of cardholder data that businesses handle. PCI DSS is intended to protect sensitive cardholder data.

Our use of Website Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Specifically we use:

• Google Analytics (which helps us understand what pages you visit, how long you spend on those pages and where in the world you are from. It does not enable us to identify you personally).

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take care before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

If you have concerns about how your data is being handled:

We have taken every reasonable step to ensure that your data is handled securely and appropriately to enable us to deliver on our promises to you, however if you feel this is not the case, we want to know.

If you believe you have grounds for complaint about the way your data is being handled by Snaigow Estate, please contact:

Email: pa****@**********co.uk

You may also wish to contact the Information Commissioner’s Office who are responsible for upholding data protection in the United Kingdom. Details of your rights and how to contact them are online at: https://ico.org.uk/

Cookie Policy

Complaints Procedure

While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to sa***@**********co.uk